Our Commitment to Players
sq447 treats responsible gaming as a core part of how the platform operates — not as a footnote. Every account holder in Bangladesh has access to free, easy-to-use tools that keep play within personal limits. These tools work immediately after you request them; no delays, no bureaucracy.
Gambling at sq447 should feel like entertainment: something you choose to do when you have spare time and a clear head. The moment it starts to feel like an obligation, or a way to recover money, something has shifted. This page explains what we provide and what you can do.
Age Verification Policy
No one under 18 may open an account or place a bet on sq447. We verify age during registration and again at the first withdrawal, using the KYC documents listed below.
| Accepted Document | Issued By | Shows Date of Birth |
|---|---|---|
| National ID Card (NID) | Bangladesh Election Commission | Yes |
| Passport | Department of Immigration & Passports | Yes |
| Driving Licence | BRTA | Yes |
Documents are reviewed within 24 hours. Until KYC is approved, withdrawal requests are held in queue — deposits and play are not affected. If a document review raises any doubt about the player's age, the account is suspended until the matter is resolved.
If you are a parent or guardian and suspect a minor is using your device or account to access sq447, contact our 24/7 Live Chat immediately. We will freeze the account the same day.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The list below is not exhaustive, but these patterns often appear early. If you recognise more than two or three items, consider using the self-exclusion tool or reaching out to a counsellor.
- Spending more than you planned on a regular basis
- Chasing losses — depositing again immediately after losing a session
- Borrowing money or skipping bills to fund your account
- Hiding your gambling activity from family members
- Feeling anxious, irritable or restless when you are not playing
- Using gambling to escape stress, loneliness or low mood
- Neglecting work, study or responsibilities because of time spent playing
- Continuing to play despite repeated decisions to stop
Player Protection Tools
All tools below are available through your sq447 account settings or by contacting 24/7 Live Chat. They take effect immediately unless noted.
| Tool | What It Does | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Sets a daily, weekly or monthly cap on how much you can add to your wallet. The minimum deposit is ৳400; your personal limit can be set lower. | Immediately | Yes (increases have a 48-hour cooling-off delay) |
| Session Time Limit | Closes your active game after a set number of minutes and shows a reality check screen before you can continue. | Immediately | Yes |
| Loss Limit | Locks betting once cumulative losses in a period reach your chosen amount. Remaining balance is still withdrawable. | Immediately | Yes (increases delayed 48 hours) |
| Cooling-Off Period | Temporarily suspends access to your account for 24 hours, 7 days, or 30 days. You cannot log in during this window. | Immediately | No — cannot be cancelled early |
| Self-Exclusion | Permanently or for a period of 6 months to 5 years closes your account and blocks re-registration from the same device or bKash/Nagad number. | Within 24 hours of request | Not before the period ends |
Existing bonuses and pending withdrawals are processed normally when you activate any of these tools — your balance is never at risk.
How to Self-Exclude from sq447
Self-exclusion is the strongest action you can take. Here is the exact process.
- Open Live Chat Visit sq447 and click the Live Chat icon (available 24/7). Tell the agent you want to self-exclude. You do not need to give a reason.
- Choose Your Period Select 6 months, 1 year, 3 years, 5 years, or permanent. The agent will confirm your choice in writing via chat transcript.
- Confirm Your Identity Provide the mobile number linked to your account. No additional documents are needed for self-exclusion.
- Account Closure Processed Your account is suspended within 24 hours. Any balance remaining above ৳1,400 (the minimum withdrawal) is paid out to your bKash or Nagad wallet first.
- Re-Registration Block Applied sq447's system flags your mobile number and device. If you attempt to register again during the exclusion period, the system rejects the request and reminds you of the active exclusion.
Third-Party Support
sq447's support team can point you toward help, but we are not counsellors. If you need to talk to someone outside the platform, these organisations provide free, confidential support:
National Mental Health Helpline (Bangladesh)
Kaan Pete Roi operates a free Bengali-language emotional support line. The service is anonymous and available every day. Search for "Kaan Pete Roi Bangladesh" to find the current number; we do not publish third-party contact details here because they may change.
International Resources
Gamblers Anonymous runs online and in-person meetings in many countries. Their website (gamblersanonymous.org) hosts a 20-question self-assessment that takes about five minutes to complete. It is available in English and several other languages.
What to Do in an Emergency
If gambling-related debt or mental health distress has become urgent, please contact a local mental health professional or hospital. sq447's Live Chat can provide account closure and final balance payout on the same session — that part takes under an hour once your identity is confirmed.
Common Questions About Responsible Gaming
Can I lower my deposit limit below ৳400?
Yes. The ৳400 figure is the platform minimum for a single deposit transaction. Your personal deposit limit can be set to any amount per day, week or month — including zero, which effectively acts like a cooling-off period for deposits. Contact Live Chat or use Account Settings.
What happens to my bonus balance if I self-exclude?
Any active bonus that has not yet met the 9× wagering requirement is forfeited on closure. Real-money balance above ৳1,400 is paid out to your registered mobile wallet. If the remaining balance is below the minimum withdrawal amount, please contact Live Chat before submitting the exclusion request to discuss options.
Will sq447 notify my family if I self-exclude?
No. Account actions are strictly confidential and are only communicated to the account holder. If you would like a trusted person to be informed, that is entirely your choice — sq447 will not contact third parties without a court order or law enforcement request.
Can I reopen my account before the self-exclusion period ends?
No. Cooling-off periods and self-exclusions cannot be reversed early. This is intentional: the tool is designed to hold firm even when the urge to return is strong. After the exclusion period expires, you may contact Live Chat to request reinstatement, which requires a 24-hour review.
Does sq447 share my data with gambling support organisations?
No. sq447 does not automatically share personal data with any third-party organisation. If you personally choose to contact Gamblers Anonymous or a helpline and provide your own details, that is a separate interaction entirely. See the Privacy Policy for full details on how we handle your data.